Commission Policies


Payment

 Payment via PayPal is preferred. Postal money orders are accepted on a case by case basis; items will not be shipped until the money order is cashed and cleared.
 A deposit is not required to hold a commission slot or to begin work.
 The balance plus shipping is not due until completion and approval of the work as seen in photos. After approval payment in full, including shipping, will be due by the end of the month. Payment may be delayed due to special circumstances; this will be determined on a case-by-case basis.
* See cancellations

Changes

Once details have been confirmed, commissions are considered final and no additions will be accepted. Small changes or upgrades may be considered on a case by case basis.

Cancellations

Directly by the Customer: Should the customer cancel the commission, any work completed up to that point is forfeit. Should the customer have sent models for fitting, those models will be returned promptly at the customer's expense. If time payment arrangements have been made, those terms apply.

Due to Lack of Contact: Commissions must be confirmed within two business days of contact. No response by the customer will be considered a cancellation. After completion, commissions will be considered forfeit after 2 weeks of no contact. Any deposits, payments, or completed work will be forfeited and models with the artist for fitting will be returned promptly at the customer's expense. 

By the Artist: Should the artist need to cancel the order at any time, any deposits or payments will be refunded. Models belonging to the customer that are in the artist's possession for fitting will be returned at no cost to the customer. Any completed work will remain with the artist.

Repairs

Repairs to any tack made after 2009 will be done free of charge, with the owner responsible for shipping both ways. 
Due to changes in method and style, repairs to tack made prior to 2009 will be considered on a case by case basis. 
Repairs to tack made by other artists will be considered and quoted on a case-by-case basis ONLY if the original artist is unknown, cannot be reached, or has agreed to allow another artist to perform repairs. Repairs will be performed with the intent of restoration, not updating or reworking.

Shipping

In the United States, orders will be shipped USPS Priority Mail with tracking for $10 unless otherwise requested. Items are typically shipped within two business days of final payment.
International shipping will be shipping will be calculated on a case by case basis. In keeping with USPS regulations, full value will be declared on international parcels.
Orders that include the return of models sent for fitting will be shipped together and postage will be calculated on a case by case basis.

Sales Policies

Sales pieces may be offered in a variety of places, including but not limited to Facebook, the studio blog, the website, or Model Horse Sales Pages, or hobby blogs. I am not obligated to notify customers prior to sale or posting on any venue.

All sales are first come, first serve. Items will be held only on promise of payment within 24 hours.

Unless otherwise noted, preference will be given to buyers that can pay in full. If the piece has not sold after 24-48 hours, time payment requests may be considered. Potential buyers that requested time payments may be contacted at that point.

Parties that expressed interest but were unable to purchase due to hold pending payment or time payment requests will be notified on a first come, first serve basis should a hold fall through or the item not sell paid in full within 48 hours.

Time Payment Policies

Unless otherwise noted on specific ads, payment in full is always preferred. Time payments will be considered for items over $100 on a case by case basis under the following terms:

Sales

35% down within 24 hours of acceptance of terms, balance within 30 days.

Commissions

25% down when commission details are confirmed, 25% upon completion of the commission, and 50% within 30 days of completion date.

All payments are nonrefundable. 
Other arrangements may be made on a case-by-case basis.

Donation Policies

Availability

Donation requests will be considered on a case-by-case basis. If you would like your show or organization to be considered for a donation, please contact me no less than three months prior to the event with your show/event/organization name, website, and a little bit about your event and who it benefits. Donation requests from persons not with the event or organization will not be considered; please include the contact information for the event host or organizational head if you are in a supporting role.

Last Update: 03/20/17