Payment will only be accepted by PayPal or credit/debit cards through PayPal. Money orders and trades are not accepted.
With the exception of time payments (see section on time payments), a deposit is not required to hold a commission slot or to begin work.
The balance plus shipping is not due until completion and approval of the work as seen in photos. After approval, payment in full plus shipping will be due by the end of the month. Payment may be delayed due to special circumstances; this will be determined on a case-by-case basis.
Once the start date has passed, commissions are considered final and no additions will be accepted. Additional terms apply to time payments; please the section on time payments for details. Small changes or upgrades may be considered on a case by case basis.
Cancellations may occur in a number of different ways.
Directly by the Client: Clients may cancel prior to the beginning of work without penalty unless time payment arrangements have been made, at which point those terms apply. Should the client cancel after work begins, any payments made or work completed up to that point are forfeit. Any models for fitting those models will be returned promptly at the customer's expense. If time payment arrangements have been made, those terms apply.
Due to Lack of Contact: Commissions must be confirmed within two business days of contact. After two business days, a lack of response will be considered a cancellation and the commission opportunity will be forfeit. Completed commissions will be considered forfeit after 2 weeks of no contact. Any deposits, payments, or completed work will be forfeited and models with the artist for fitting will be returned promptly at the artist's expense.
Due to Delays: The artist and client will work together to establish the details of the commission and any necessary arrangements in advance of the agreed upon start date in order to keep the commission schedule moving. If the client has not made a good faith effort to provide sufficient detail, the models necessary for fitting in the artist’s hands, or any other agreed upon information or items to the artist by the projected start date, even if the client has remained in contact, the commission will be considered cancelled and the commission opportunity will be forfeit. If time payment arrangements have been made, those terms apply.
By the Artist: Should the artist need to cancel the order at any time, any deposits or payments will be refunded. Models belonging to the customer that are in the artist's possession will be returned at the artist’s expense. Any work begun or completed will remain with the artist.
Repairs to any tack made after 2012 will be done free of charge, with the owner responsible for shipping both ways.
Due to changes in method and style, repairs to tack made prior to 2012 will be considered on a case by case basis.
Repairs to tack made by other artists will be considered and quoted on a case-by-case basis ONLY if the original artist is unknown, cannot be reached, or has agreed to allow another artist to perform repairs. Repairs will be performed with the intent of restoration, not updating or reworking.
In the United States, commissions are shipped fully insured via USPS Priority. Items are typically shipped within two business days of final payment.
International shipping will be calculated on a case by case basis. In keeping with USPS regulations, full value will be declared on international parcels.
Orders that include the return of models sent for fitting will be shipped together and postage will be calculated on a case by case basis.
Sales pieces may be offered in a variety of places, including but not limited to Facebook, the studio blog, the website, Model Horse Sales Pages, or hobby blogs. I am not obligated to cross post or notify customers prior to sale on any platform.
All sales are first come, first serve. Items will be held only on promise of payment within 24 hours.
Unless otherwise noted, preference will be given to buyers that can pay in full. If the piece has not sold after 24-48 hours, time payment requests may be considered. Potential buyers that requested time payments may be contacted at that point.
Parties that expressed interest but were unable to purchase due to hold pending payment or time payment requests will be notified on a first come, first serve basis should a hold fall through or the item not sell paid in full within 48 hours.
Time payments will be considered for items over $100 on a case by case basis. Time payments are managed by PayPal partial payment invoices. Aside from the deposit, the schedule and amount of all other payments are at the discretion of the client. No reminders will be sent directly from the artist.
For all transactions, failure to pay the deposit will result in forfeiture. Failure to pay the balance by the agreed upon date will result in forfeiture of the item and any payments made to date.
Time payment terms are as follows:
30% deposit, paid within 48 hours of invoicing. Balance due on a sliding scale:
$100 - $300: 30 days
$300-$600: 60 days
$600+: 90 days
The time payment period begins as soon as an invoice is sent. A 30% deposit is required and must be paid within 48 hours of invoicing. The balance is due no later than the final day of the month in which the commission is completed. If a balance remains on the first of the next month, the commission and all payments to date will be considered forfeit.
As of September 30, 2021, donations to live shows will be considered on a case by case basis. Donations to photo shows will still be considered and photo show requests are encouraged! I reserve the right to refuse donations to any show or person for any reason, including but not limited to opinions shared publicly regarding the pandemic, the pandemic response, and vaccination. If I am aware that a show holder has openly mocked the wearing of masks, vaccinations, the severity of the pandemic, shared confirmed misinformation or held shows during the pandemic in an irresponsible manner I can promise that they will not receive a donation.
If you would like your show or organization to be considered for a donation, please fill out the following form. If you do not receive a response after one week, please email studio@dreamflitedesign.com.
ALL shows and organizations requesting a donation must have a website. Requests must be made at least 60 days prior to the event to be considered.
General Disclaimer
I reserve the right to refuse to do business with any person, show, organization or entity for any reason. Committing to a sale or commission constitutes acceptance of the terms and conditions laid out on this page and any additional terms and conditions that have been laid out on the Commissions page or as part of a sale.